Information collected at Program Registration and via our Consent for Services Form will be uploaded to our electronic data system.

Youth Guidance will not release any personally identifiable information about individuals, households, or businesses to law enforcement agencies such as ICE, INS, DHS, or similar unless required to do so by federal law. Participating in Youth Guidance programs will not affect anyone’s application for change in legal status.

If you have any questions about the program your child is enrolling in or about the information listed in this packet, please contact the YG staff member working with your child or the YG main office by phone at 312-253-4900, or clientsupport@youth-guidance.org.

RIGHT TO FAIR AND APPROPRIATE SERVICES

  • Youth Guidance (YG) provides service to any eligible participant who meets program requirements regardless of race, disability, color, creed, religion, sex, gender identity, age, national origin, ancestry, citizenship, veteran status, sexual orientation, or other related factors and legally protected characteristics. We will make every effort to communicate with participants in a familiar language and use communication technology to address difficulties in hearing and sight.
  • Program participants have the right to be free from abuse, neglect and exploitation.
  • Program participants will have services provided in the least restrictive setting.
  • Program participants have the right not to be denied, suspended, or terminated from services or have services reduced by exercising any rights.
  • Program participants have the right to accommodation for their disabilities as required by the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and state laws where we are providing services.

RIGHT TO REFUSE TREATMENT

  • Participants and parents/guardians of participants under 18 have the right to remove consent for services at any time by completing YG’s Removal of Consent Form, which can be provided to you by any YG staff member or by going to the following site: https://youthguidance.formstack.com/forms/data_privacy_request.
    Please note that if consent is removed, the participant will no longer be able to participate in the YG program.

RIGHT TO CONFIDENTIALITY

  • Program participants have the right to expect their conversations or records of conversations they have with YG staff members will remain confidential, except under these circumstances:
    • If a participant indicates that they may pose a danger to themselves or to others, the YG staff person is obligated to report it as required under state and federal law.
    • If a participant indicates that someone else is hurting or going to hurt them, including if a YG staff member suspects child abuse or neglect.
    • If YG receives a court order to release information about a participant, YG is obligated to honor
    • If the parent/guardian or adult participant submits a request for or authorizes YG to disclose information to a third party such as Medicaid (where appropriate) or insurance provider.
  • YG may provide some information about the participant’s program participation with the staff at the school. For more information see the section under Data Practices at YG below titled, “With whom outside of YG might we share limited personal information?”
  • Depending on the type of services being provided and the setting in which they are provided, the right of a YG participant to confidentiality shall be governed by the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Family Educational Rights and Privacy Act (FERPA), and/or any applicable state privacy and confidentiality Please see the “Data Practices at Youth Guidance” section below for more information about how data is collected and used at YG.
  • Participants and parents/guardians of participants under 18 have the right to look at any of the information YG shares with the school and to talk with the YG staff member working with the participant about what information they are
  • Our agency reserves the right to change its privacy policy based on the needs of the agency and changes in state and federal law.

RIGHT TO FILE COMPLAINTS AND GRIEVANCES

  • Participants and parents/guardians of participants under 18 have the right to file a grievance or complaint if they feel that the participant has not received proper treatment, YG has failed to respond to the participant’s rights requests, or YG has not complied with federal or state privacy laws. For information about this process, please review the Service Appeal and Client Grievance Procedure section of this packet.

PARTICIPANT EXPECTATIONS AND RESPONSIBILITIES

  • YG participants are expected to demonstrate respect for themselves and others at all times.
  • The following actions or behaviors are prohibited: abusive or harmful language; physical aggression; bullying; taking someone else’s property.
  • Unless they are given specific permission from the YG staff member working with them, participants are NOT permitted to use electronic devices during YG programs, including cell phones, portable music players, headphones, handheld gaming devices, personal computers, and the like. Unauthorized items may be confiscated by program staff and returned at the appropriate time.
  • YG is not responsible for lost or stolen items.
  • YG program participants being served in schools are expected to complete all school-related work and assignments if they are pulled from a class to participate in the YG program.
  • YG program participants being served in schools are expected to follow the school’s behavioral guidelines and the school district’s Code of Conduct at all times. The school district Code of Conduct is available from the school’s main office, the YG office, or by visiting the school district’s website.
  • Participants must not be in possession of any school district contraband items, such as cigarettes, vaping devices, drugs, weapons, etc.

PARENT/GUARDIAN EXPECTATIONS AND RESPONSIBILITIES

  • Parents/guardians are valued partners with YG in their child’s success in school. YG expects parents/guardians to become involved with program activities as appropriate. Parents/guardians should expect open communication with the YG staff member who works with their child. This may include:
    • Introductions to the program and YG staff members.
    • Updates on their child’s progress or concerns about program involvement, academics, behavior at school.
    • Invitations to participate in program, school, or parent activities (e.g., parent orientation, parent-teacher conferences or report card pickup, workshops, etc.).
    • Planning for periods when school is not in session.
    • Encouragement and support for their child in the skills they are learning in the program.
    • Advising YG staff of changes at home that may impact the child’s progress or if related support is needed.

Service Appeal & Client Grievance Procedure

Youth Guidance is committed to providing high-quality services to children, youth and families in schools and the community. The goal of these services is to support both academic achievement and social and life skill development. Youth Guidance trains and supports staff so that they understand the client’s needs and the role of staff in providing services. However, on occasion situations do occur when there are differences of opinion regarding services provided.

When these situations arise, you have the right to voice your concerns and to use Youth Guidance’s Service Appeal and/or Client Grievance Procedure to have those concerns addressed in a fair, reasonable and timely manner. Initiating a Service Appeal or registering a formal grievance will not affect your ability to receive services.

Service Appeal Process

Concerns should be discussed with the Youth Guidance staff member. When a client feels that their concerns have not been addressed by the YG staff member or that they are uncomfortable discussing the matter with the YG staff member, the participant should contact the YG staff member’s supervisor/manager or a YG Program Director.

Participants are welcome to call Youth Guidance or to put their service concerns in writing then mail/email them to a Youth Guidance Program Director.

Youth Guidance expects that a representative from Youth Guidance will meet with the participant within ten (10) working days to address all concerns. A record of the meeting and the outcome will be recorded, and a copy will be supplied to the participant. The written record of a grievance starts with this step.

Client Grievance Procedure

What is a grievance?

A grievance is any disagreement you may have with Youth Guidance about the type or quality of service you have received from Youth Guidance that cannot be successfully resolved through the appeal process described above.

To register a grievance about any aspect of Youth Guidance’s services, participants should write down the grievances and send them to the Youth Guidance Program Director responsible for the applicable Youth Guidance program (to the extent applicable) with a copy to the Chief Program Officer.

Youth Guidance expects that a Youth Guidance Director will meet with you within ten (10) working days of receipt by Youth Guidance of your written grievance.

If the meeting does not resolve the situation, you will be requested to send a written grievance to the Chief Executive Officer (“CEO”) of Youth Guidance. We will provide assistance in completing this step if you would like.

If a written grievance to the Youth Guidance CEO has not been received within thirty (30) days of your meeting with a Youth Guidance Director, a letter of closure will be sent to you by Youth Guidance.

If a written grievance from you is received by the Youth Guidance CEO within thirty (30) days of your meeting with a Youth Guidance Director, Youth Guidance will send you a letter acknowledging receipt of the grievance and confirming a review of the situation will be undertaken by the Youth Guidance CEO.

The Youth Guidance CEO’s assessment and final determination will be presented to you in writing within thirty (30) days of the date of the Youth Guidance grievance acknowledgement letter.

The Youth Guidance CEO’s decision on the grievance is final (“Decision Notice”).

A record of, and the response to, submitted grievances will be kept by Youth Guidance in accordance with applicable law.

Outside Support

You may also seek assistance from an independent advocate. For example, in Illinois:

Illinois Guardianship & Advocacy Commission

http://www.illinois.gov/sites/gac

If services are funded through a governmental agency, you may have the right to contact the agency to review your grievance and how it was handled. The timeframe for obtaining a grievance review or appeal is limited and will vary based upon the governmental agency and type of services. For example, in Illinois, you may contact the following agencies for further information about the process and timeframe for grievance reviews and appeals:

 

Illinois Dept of Human Services Bureau of Hearings

69 W. Washington Street, 4th Floor Chicago, IL 60602

Illinois Dept of Healthcare and Family Services Bureau of Managed Care

401 South Clinton Street, 6th Floor Chicago, IL 60607

Additional information may also be found at: http://www.illinois.gov/hfs

At Youth Guidance we believe that no matter what challenges young people face, they are more likely to succeed when they have caring adults in their lives. Our highly trained staff guides youth to overcome life and academic challenges so they can succeed in school and in life. Annually, Youth Guidance reaches more than 12,000 children in Chicago, IL and surrounding suburbs; Boston, MA; Somerville, MA; Cambridge, MA; Los Angeles, CA; Compton, LA; Kansas City, MO; Dallas, TX; Washington, D. C., Greater Pittsburgh, PA and Kansas City, KS. The following is our full list of programming (please note that our programming is not available at all locations):